Refund and Return Policy

Last updated: September 4, 2026

At FlashCut Creations, LLC, each product is carefully crafted and inspected before it leaves our shop. Because many of our products are personalized or made to order, return eligibility depends on the type of product purchased.

Personalized and Made-to-Order Products

Personalized, engraved, customized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order.

This includes products featuring names, dates, messages, logos, photographs, handwriting, uploaded artwork, custom dimensions, custom wood selections, or other customer-requested details.

Natural variations in wood grain, color, knots, mineral streaks, and engraving tone are not considered defects. These characteristics make every handmade wood product unique.

Proof Approval

When a design proof is provided, customers are responsible for reviewing all spelling, dates, names, dimensions, artwork, placement, and other design details before approving it.

Production will begin after approval. FlashCut Creations is not responsible for customer-approved errors. Corrections or replacements requested because of an approved error may require an additional charge.

If we produce an item differently from the approved proof, we will make it right at no additional cost.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 24 hours of purchase.

Because production may begin quickly, a change or cancellation cannot be guaranteed once materials have been cut, prepared, engraved, finished, or otherwise placed into production—even when the request is made within 24 hours.

Approved cancellations will be refunded to the original payment method. Payment-processing charges that cannot be recovered may be deducted from the refund where permitted by law.

Damaged, Defective, Missing, or Incorrect Products

Please inspect your order promptly after delivery.

Damage, defects, missing items, or production errors must be reported to support@flashcutcreations.com within three calendar days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box and packaging if the order was damaged in transit

Please retain the product and all original packaging until your claim has been resolved. Failure to provide sufficient photographs or retain damaged packaging may affect our ability to complete a carrier claim.

After reviewing the issue, FlashCut Creations may provide a repair, replacement, partial refund, or full refund, depending on the circumstances. When FlashCut Creations or the shipping carrier is responsible for the problem, the customer will not be charged for the approved correction.

Returns of Non-Personalized Products

Eligible, non-personalized products may be returned within 14 calendar days of delivery.

To qualify, the product must be:

• Unused and in its original condition
• Free from damage, stains, odors, wear, or alterations
• Returned with its original packaging when reasonably possible
• Accompanied by proof of purchase

Customers must contact support@flashcutcreations.com before mailing a return. Returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

Nonreturnable Items

The following products cannot be returned:

• Personalized or engraved products
• Made-to-order or custom-sized products
• Products created from customer-submitted artwork
• Gift cards
• Products damaged through misuse, improper care, accidental damage, or normal wear
• Products returned after the applicable return period
• Clearance or final-sale products, when clearly identified before purchase

Refunds

Approved returns will be inspected after they are received. If approved, the refund will be issued to the original payment method.

Please allow your bank or card provider additional time to process and post the refund. FlashCut Creations does not control financial-institution processing times.

We reserve the right to deny a return or reduce a refund if a product is returned used, damaged, incomplete, or in a condition different from when it was delivered.

Questions or claims may be sent to support@flashcutcreations.com