Shipping policy

Shipping Policy

Last updated: September 4, 2026

Production Time

Most standard orders are produced within 2–4 business days.

Business days are Monday through Friday and do not include weekends or holidays.

For orders requiring a design proof, production time begins after the customer approves the proof.

Large or complex orders may require additional production time. If extra time is needed, we will contact you.

Production and delivery estimates are not guarantees.

Shipping Area

FlashCut Creations currently ships to addresses within the contiguous 48 United States. We do not currently ship internationally or to Alaska, Hawaii, U.S. territories, APO, or FPO addresses.

Shipping Methods and Costs

Enjoy simple, predictable flat-rate shipping throughout the contiguous United States—an added perk that makes checkout easy and eliminates surprise carrier-calculated charges.

Your flat shipping rate is displayed clearly at checkout based on the products in your order. If an order contains products from more than one shipping category, the applicable flat rates may be combined.

Applicable shipping charges must be paid when the order is placed unless a promotion or free-shipping offer states otherwise.

Tracking

When an order ships, tracking information will be sent to the email address provided at checkout.

Tracking information may take some time to update after the carrier receives the package.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

FlashCut Creations is not responsible for delays caused by the carrier, weather, natural disasters, service interruptions, or other circumstances outside our control. We will make reasonable efforts to help customers obtain available tracking information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible at support@flashcutcreations.com. We cannot guarantee that an address can be changed after an order has entered production or shipped.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is resent.

FlashCut Creations is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost, Stolen, or Marked-Delivered Packages

If your package appears to be unusually delayed, contact us so we can help review the available tracking information.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building staff, and the carrier.

We will assist with eligible carrier claims when possible, but FlashCut Creations is not responsible for packages that are lost or stolen after confirmed delivery.

Shipping Damage

Shipping damage must be reported within 3 calendar days of delivery by emailing support@flashcutcreations.com.

Please include the order number and clear photos of the damaged item, outer packaging, shipping label, and internal packing materials. Keep all packaging until the claim is resolved.